Privacy policy

Privacy Policy

Last updated: November 27, 2025

ARABIAN operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). saïaa is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices described herein regarding the collection, use and disclosure of your information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, bank account details, payment method, transaction details, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as past transactions.

  • Communications, including information you provide when contacting customer service or otherwise communicating with us.

  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, use the Services, contact us, or otherwise provide information.

  • Automatically through the Services, including via cookies and similar technologies when you access our website or use our services.

  • From service providers, when they collect or process information on our behalf.

  • From partners or other third parties.How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To operate the Services, process payments and orders, manage your account, remember your preferences, organize shipping, facilitate returns and exchanges, allow reviews, and personalize your shopping experience.

Marketing and Advertising

To send marketing and promotional communications via email, SMS or post, and to display online advertisements related to products or services, including based on your prior interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, provide secure payment experiences, detect and prevent fraudulent or illegal activities, and protect our Services and users.

Communication

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Obligations

To comply with applicable laws, respond to legal requests, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, service providers and third parties who perform services on our behalf (e.g., payment processing, analytics, customer service, cloud storage, shipping).

  • With marketing and advertising partners to provide targeted advertising, in accordance with their own privacy policies.

  • With your consent or at your direction, including for product delivery or social media integrations.

  • With affiliates or within our corporate group.

  • In connection with business transactions, legal obligations, enforcement of policies, or protection of rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services. Your information may be shared with Shopify and third parties located in other countries to provide and improve the Services.

Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify to provide enhanced features. In such cases, Shopify acts as the data controller. For more information, please consult Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. Any information you share on public or semi-public platforms, including social media, may be visible to others.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Information

No security measure is perfect, and we cannot guarantee absolute security. Information transmission may not always be secure. We recommend avoiding non-secure channels when sharing sensitive information.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right of access

  • Right to deletion

  • Right to rectification

  • Right to data portability

  • Communication preferences management

If you are located in the UK or EEA, you may also have the right to object to or restrict processing, and to withdraw consent where applicable.

You may exercise these rights through the Services or by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website and the “Last updated” date will be revised accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us by email at:
contact@saiaacouture.com

For the purposes of applicable data protection laws, we are the data controller of your personal information.